amazon review: The Logical Thinking Process: A Systems Approach to Complex Problem Solving / W.Dettmer / 2007

			The Logical Thinking Process: A Systems Approach to Complex Problem Solving by H WILLIAM DETTMER Edition: Hardcover
Practical guide to TOC TP and software included, January 31, 2015 I have read the previous version first. It was a usual text book focusing on tools. There was study questions but no answers have been provided. This time it is an updated version. Tools have been explained in a context of actual case. We need to determine success factors first as a benchmark for continuous improvement: Intermediate Objective Map. Then we need to determine UDEs as identified gaps of actual and benchmark, search for root causes: Current Reality Tree. Then we need to identify hidden conflict behind the root cause: Evaporating Cloud. Then we need to brainstorm breakthrough ides and be aware that ideas are not solutions: Future Reality Tree. Then we need to plan our project to reach future state: Prerequisite Tree. This is the point I like: Author reveals from his experience that Transition Tree is not favoured by new comers. Actually having a more detailed PRT than expected and transforming it to Critical Chain Project Management rather than TRT is more useful. I do like the CD attached to the book and Thinking Process software. Fortunately CD content was enough to launch the software and have a tutaorial. Unfortunately given websites and links are not responding. There were case studies again and there were no solutions again :(